Quite a few of you have reported connectivity issues during the past week. Symptoms of this issue include: getting a “Can’t Connect” message at launch and getting a black window with a white circle at launch. We’ve developed a few workarounds for this issue, which you can try rather than writing into support.
The quickest and easiest workaround is to uninstall TuneUp and reinstall the latest version fresh. Click here to download the latest version of TuneUp for your OS (be sure that you uninstall first). Instructions for uninstalling TuneUp for Mac can be found here.
Let's fix it!
If you’re still experiencing issues, you might need to swap out your XML file:
If you’re still experiencing the issue, please contact support and mention you’ve already completed these troubleshooting steps. Thanks for your patience with this; we are working hard to resolve these errors – so please do not hesitate to let us know all the details of your issue!
One Comment
This worked at my office. Thanks.