It has been brought to our attention that some PC users are experiencing TuneUp’s “grey screen” issues due to running Anti-Virus software, mainly Trend Micro.
The way to prevent this from happening is to add the following URL:
http://client.mediatuneup.com/*
to your safe list and TuneUp should work just fine! Check out this site for info on how to do this properly.
Thanks for your patience – and to all the users who helped us squish this bug.
If you continue to have problems please contact our Support Team so we can get it figured out and make sure TuneUp is running properly for you!
