Tag Archives: fix

Let’s Fix It: Cannot Connect Error

Quite a few of you have reported connectivity issues during the past week.  Symptoms of this issue include: getting a “Can’t Connect” message at launch and getting a black window with a white circle at launch. We’ve developed a few workarounds for this issue, which you can try rather than writing into support.
The quickest and [...]

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TuneUp Tip #5: Whoops! How to Undo

While we are always touting our accuracy and have full faith in the competent audio fingerprinting technology we use, we know all too well, that TuneUp isn’t perfect. And sometimes, when cleaning up your music collection, you just click “Save” and put your trust in us to properly fix that bad tag. And in the [...]

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TuneUp for Mac Issue

Due to a recently discovered bug in TuneUp 1.5.9 for Mac, you may be required to re-enter your login and activation information every time you open TuneUp. This is a known bug that is being addressed with the next version of TuneUp.
To avoid having to log in manually on every launch of TuneUp, please [...]

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