FAQ
What is TuneUp?
TuneUp is a powerful plug-in for iTunes and Windows Media Player that offers must-have music management and discovery features.
What are the Minimum System Requirements?
For PC
- Windows XP SP2, Windows Vista or Windows 7
- 20MB free hard drive space
- iTunes 7.4+ or Windows Media Player 10+
- Pentium 4™ processor or greater (Dual Core dramatically improves performances as we thread acoustic fingerprint generation)
- 2GB RAM
- DSL or Cable Internet connection (the faster, the better)
- No proxy or corporate firewall
- Digital music in MP3, M4A or WMA format
For Mac
- Intel-based Mac running 10.5 or later
- ~50MB free hard drive space (depending on your collection's size)
- iTunes 7.4 or greater
- 1GB RAM
- DSL or Cable Internet connection (the faster, the better)
- Digital music in MP3 or M4A format
- No proxy or corporate firewall
How does Clean fix mislabeled music?
Clean intelligently fixes mislabeled song information by digitally 'listening' to your tracks by analyzing the audio waveforms and using characteristics like beats per minute (tempo), frequency range, average power in each frequency band (spectral flatness), and acoustic resonances to fix your metadata. This is commonly referred to as acoustic fingerprinting. TuneUp currently licenses this technology (MusicID™) from Gracenote, which references a database of over 90 million indexed tracks.
How many computers can I use my Activation Code on?
TuneUp products are licensed on a per-computer basis. You can transfer your Activation Code once, however the installation associated with the first computer will be deactivated.
What if I upgrade my OS or reformat my hard drive?
This will not count as a transfer. You'll just need to input your Activation Code into your fresh installation of TuneUp. If you've forgotten your Activation Code you can go here to retrieve it.
I'm having trouble using TuneUp.
Please check out our Help Page to get all the details we didn't cover here. You can also check out our Support Forum to see what other users are saying. If you need some human interaction, our friendly and helpful Support Team can answer any questions or address any issues you might have.
Are there other ways to get in contact or stay updated about TuneUp?
You can join our Facebook Fan Page for cool contests, new updates, and communicate with us and other users. Or you can follow us on Twitter where we voraciously answer your comments, post fun facts, and interact with people.
What's the difference between the Annual and a Lifetime products?
The product features are the same, but the licensing is different for each. Annual products are licensed to a single computer for one year, but can be renewed each year. If you choose not to renew, the metadata, album cover art and removed duplicates will not be affected or reverted. Lifetime products are licensed to a single computer for the lifetime of that computer (but you can transfer that license once).