Support

Welcome to the TuneUp Support Forum. TuneUp employees check this periodically from 10am to 6pm PST M-F. Not all questions/issues can be dealt with on the Forum. For many issues (activaction codes, crashes, complex cleaning), we recommend sending an email to the TuneUp Support Team using this form and a friendly support manager will get back to you.

  1. Known Issues Last Post

    Check here for bugs we already know about, when we anticipate having them fixed, and links to known workarounds.

    1. USER ENVIRONMENT

      Known Issues with Hardware, Operating Systems, iTunes, Music File Format, Storage Configuration, etc.

      Forum Actions:

      Forum Statistics:

      • Threads: 23
      • Posts: 23

      Last Post:

    2. USER ACCOUNT

      Known Issues with Registering & Logging In to TuneUp Companion

      Forum Actions:

      Forum Statistics:

      • Threads: 1
      • Posts: 1

      Last Post:

      Exclamation [OPEN]: PC: TuneUp App doesn't proceed past Registration on... Go to last post

      by rzaidi

      07-10-2008 01:57 PM

    3. Clean

      Known Issues with TuneUp Companion's 'Cleaning' feature

      Forum Actions:

      Forum Statistics:

      • Threads: 17
      • Posts: 17

      Last Post:

      Exclamation [CRITICAL]: Saving files on external drives can crash TuneUp if... Go to last post

      by rzaidi

      10-10-2009 12:16 PM

    4. Undo

      Known Issues with TuneUp's 'Undo' sub-feature

      Forum Actions:

      Forum Statistics:

      • Threads: 2
      • Posts: 2

      Last Post:

      [FIXED]: Mac: Undo doesn't work if you let iTunes manage your... Go to last post

      by rzaidi

      11-25-2008 03:19 PM

    5. Analyze

      Known Issues with 'TuneUp's 'Clean' sub-feature, 'Analyse'

      Forum Actions:

      Forum Statistics:

      • Threads: 3
      • Posts: 3

      Last Post:

      [OPEN]: Mac: Analyze doesn't create new Playlist each time run... Go to last post

      by rzaidi

      07-13-2009 09:42 AM

    6. Cover Art

      Known Issues with TuneUp Companion's 'Cover Art' feature

      Forum Actions:

      Forum Statistics:

      • Threads: 3
      • Posts: 3

      Last Post:

      [FIXED]: Cover Art shows albums that can't be saved -... Go to last post

      by rzaidi

      07-09-2009 07:53 AM

    7. Tuniverse

      Known Issues with TuneUp's 'Tuniverse' feature

      Forum Actions:

      Forum Statistics:

      • Threads: 2
      • Posts: 2

      Last Post:

      [OPEN]: Twitter feed doesn't work on current Mac Tiger V1.52 Go to last post

      by rzaidi

      08-20-2009 09:57 PM

    8. Concerts

      Known Issues with TuneUp's 'Concerts' feature

      Forum Actions:

      Forum Statistics:

      • Threads: 4
      • Posts: 4

      Last Post:

    9. Updating

      Known Issues with updating TuneUp

      Forum Actions:

      Forum Statistics:

      • Threads: 2
      • Posts: 2

      Last Post:

      Mac: Updater doesn't show progress bar in V1.07 Go to last post

      by rzaidi

      06-03-2009 11:04 PM

    10. Preferences

      Known Issues with TuneUp Preferences

      Forum Actions:

      Forum Statistics:

      • Threads: 1
      • Posts: 1

      Last Post:

      [FIXED]: Can't turn off "Try to eliminate compilations"... Go to last post

      by rzaidi

      05-26-2009 11:33 AM

  2. Essential Procedures Last Post

    Check here for detailed step-by-step fixes and common procedures.

    1. [ PC ] : Step-by-step Instructions

      Forum Actions:

      Forum Statistics:

      • Threads: 10
      • Posts: 10

      Last Post:

    2. {Mac} : Step-by-step Instructions

      Forum Actions:

      Forum Statistics:

      • Threads: 5
      • Posts: 5

      Last Post:

    3. How-to

      Simple How-tos for some hidden features in TuneUp

      Forum Actions:

      Forum Statistics:

      • Threads: 9
      • Posts: 10

      Last Post:

      Utilize your one-time license transfer Go to last post

      by npivnick

      10-06-2009 09:13 AM

  3. TuneUp Questions Last Post

    For support with TuneUp (TuneUp employees will not respond to every post made here!)

    1. [ PC ] : Environment

      Inquiries regarding Installing TuneUp, Hardware, Operating Systems, iTunes, Music File Format, Storage Configuration, etc.

      Forum Actions:

      Forum Statistics:

      • Threads: 104
      • Posts: 445

      Last Post:

    2. {Mac} : Environment

      Inquiries regarding Hardware, Operating Systems, iTunes, TuneUp Preferences, Music File Format, Storage Configuration, etc.

      Forum Actions:

      Forum Statistics:

      • Threads: 68
      • Posts: 321

      Last Post:

    3. [ PC ] : Getting Started

      Inquiries regarding Installing, Registering & Logging In to TuneUp Companion

      Forum Actions:

      Forum Statistics:

      • Threads: 52
      • Posts: 192

      Last Post:

    4. {Mac} : Getting Started

      Inquiries regarding Installing, Registering & Logging In to TuneUp Companion

      Forum Actions:

      Forum Statistics:

      • Threads: 20
      • Posts: 101

      Last Post:

    5. [ PC ] : Upgrading

      Inquiries regarding Purchasing & Activating TuneUp Gold Edition

      Forum Actions:

      Forum Statistics:

      • Threads: 57
      • Posts: 195

      Last Post:

    6. {Mac} : Upgrading

      Inquiries regarding Purchasing & Activating TuneUp Gold Edition

      Forum Actions:

      Forum Statistics:

      • Threads: 17
      • Posts: 81

      Last Post:

    7. [ PC ] : Cleaning

      Inquiries regarding TuneUp Companion's 'Cleaning' feature (as well as Analyze and Undo)

      Forum Actions:

      Forum Statistics:

      • Threads: 168
      • Posts: 831

      Last Post:

    8. {Mac} : Cleaning

      Inquiries regarding TuneUp Companion's 'Cleaning' feature (as well as Analyze and Undo)

      Forum Actions:

      Forum Statistics:

      • Threads: 89
      • Posts: 372

      Last Post:

    9. [ PC ] : Cover Art

      Inquiries regarding TuneUp's 'Cover Art' feature

      Forum Actions:

      Forum Statistics:

      • Threads: 42
      • Posts: 196

      Last Post:

    10. {Mac} : Cover Art

      Inquiries regarding TuneUp Companion's 'Cover Art' feature

      Forum Actions:

      Forum Statistics:

      • Threads: 13
      • Posts: 52

      Last Post:

    11. [ PC ] : Exploring

      Inquiries regarding TuneUp's 'Now Playing' & 'Concerts' features

      Forum Actions:

      Forum Statistics:

      • Threads: 8
      • Posts: 33

      Last Post:

      [Now Playing]: Now Playing Bio Go to last post

      by rzaidi

      11-24-2009 10:17 AM

    12. {Mac} : Exploring

      Inquiries regarding TuneUp's 'Now Playing' & 'Concerts' features

      Forum Actions:

      Forum Statistics:

      • Threads: 2
      • Posts: 3

      Last Post:

      [Now Playing]: Video sound plays over song Go to last post

      by rzaidi

      10-19-2008 11:36 AM

  4. The Lounge Last Post

    Release Notes, Suggestions/Requests and general exchanges between the TuneUpster community of music-lovers.

    1. [ PC ] : Suggestions & Requests

      Discuss future implementations of TuneUp Software & the TuneUpian Community.

      Forum Actions:

      Forum Statistics:

      • Threads: 147
      • Posts: 561

      Last Post:

    2. {Mac} : Suggestions & Requests

      Discuss future implementations of TuneUp Software & the TuneUpian Community.

      Forum Actions:

      Forum Statistics:

      • Threads: 61
      • Posts: 164

      Last Post:

    3. Music & Collecting

      Discuss all things music whether new or old, performed live or recorded, digital or analog.

      Forum Actions:

      Forum Statistics:

      • Threads: 15
      • Posts: 55

      Last Post:

    4. [ PC ] : iTunes

      Discuss Tips & Tricks for working with iTunes, the first media player to host the TuneUp Companion plug-in.

      Forum Actions:

      Forum Statistics:

      • Threads: 13
      • Posts: 38

      Last Post:

    5. {Mac} : iTunes

      Discuss Tips & Tricks for working with iTunes, the first media player to host the TuneUp Companion plug-in.

      Forum Actions:

      Forum Statistics:

      • Threads: 2
      • Posts: 11

      Last Post:

      [Other]: Question: Cleaned by TuneUp Go to last post

      by rzaidi

      11-13-2009 01:57 PM

    6. Release Notes

      Hover over the top left corner of TuneUp to see the Client (a number) and UI (a word) version of what you're currently running (no way to see the server version but you're all running the latest)

      Sub-Forums:

      1. PC Client
      2. Mac Client
      3. User Interface
      4. Server
Mark Forums Read | View Site Leaders

What's Going On?

Support StatisticsSupport Statistics

Threads
1,110
Posts
3,907
Members
4,379

Welcome to our newest member, kreint

Tech Blog
1
Entries
16
Last 24 Hours
0

Latest Blog Entry, The Over-writing iTunes Cover Art Conundrum by rzaidi in Blog TuneUp Tech Blog

Icon LegendIcon Legend

Contains unread forum posts
Contains unread forum posts
Contains no unread forum posts
Contains no unread forum posts
Forum is a category
Forum is a category
Forum is a Link
Forum is a Link