If you've paid via PayPal, you can manually terminate the annual subscription in your PayPal account.

To do this:

1) Log into PayPal
2) Make sure you are in "My Account"
3) Click on the "Profile" link, a dropdown will show up, but ignore it and just click on "Profile"
4) Under "Financial Information" there will be a link for "Recurring Payments", click on it.
5) All you active recurring payments will appear, go to the one for TuneUp and click "View Details"
6) Click the "Cancel" link
7) There will be a pop-up, click "Yes"

Your subscription will then be canceled.

If you've paid via credit card, we'll be sending out an email at least 30 days prior to auto-renewal with the ability to opt out or continue your subscription.

If you no longer have access to the email address you used to purchase, please contact support and mention the email address originally used to purchase TuneUp as well as method of payment in your comments. We can then cancel the recurring payment.