Top Issues

TuneUp warns about a firewall – And doesn't launch on PC.
iTunes 9 and TuneUp – Issues with docking, updating, dragging and dropping.
Repeatedly asked – To log in and activate on TuneUp 1.5.9 for Mac.
Playlists aren't created – After updating TuneUp or installing for the first time.
Reactivating TuneUp – On a second machine.
Can't save tracks – On PC after updating iTunes.

Top FAQs

TuneUp and Snow Leopard – Snow Leopard and TuneUp are compatible.
TuneUp for PowerPC – TuneUp currently only runs on Intel Macs
Can't connect – Getting a "can't connect" screen?
Red Tracks – Seeing red cleaning tracks in the Clean tab?
Cancel TuneUp payment – for annual payments by PayPal or credit card.
View all top FAQ's.

Activation Policy

TuneUp activation codes are licensed for one machine. Your activation code can be transferred once by re-entering it on a new machine. Please contact us if you have any questions about this policy.

Has Your Question Already Been Answered?

Please review our known issues or forums to view common issues and solutions to known problems. If you're looking for a general "How To" manual, please view the help page. The Top Issues listed to the right are also a great way to problem solve before contacting TuneUp Support.

Forgot your activation code?

If you've forgotten your activation code, please enter the original email address used to purchase TuneUp below and we'll send an automated email with your activation details.

If you received TuneUp as a gift or via a TuneUp employee, you'll need to get in touch with our Support Team using the contact form below.