Has Your Question Already Been Answered?

Please review our known issues or forums to view common issues and solutions to known problems. If you're looking for a general "How To" manual, please view the help page. The Top Issues listed to the right are also a great way to problem solve before contacting TuneUp Support.

Forgot your activation code?

If you've forgotten your activation code, please enter the original email address* used to purchase TuneUp below and we'll send an automated email with your activation details.

* Gifted activation codes require a manual lookup. Please get in touch with us by using the contact form below.

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Top Issues

  • Notice to Twitter Users: Due to some authentication issues, all users are experiencing trouble when trying to get TuneUp's Twitter feature to work. Rest assured that we're working on the issue and we should be back up and running in the near future. Thanks for your patience and continued support!
  • Grey Screen – A grey screen appears after launching TuneUp
  • Enabling TuneUp plugin in WMP if it is not visible
  • 404 Error – When starting TuneUp Companion (PC and Mac)
  • Playlists aren't created – After updating TuneUp or installing for the first time.
  • Reactivating TuneUp – On a second machine.
  • Can't save tracks – On PC after updating iTunes.

Top FAQs

Activation Policy

TuneUp activation codes are licensed for one machine. Your activation code can be transferred once by re-entering it on a new machine. Please contact us if you have any questions about this policy.